Apple failed to notify customers that the iOS 8 update might require so much storage space that it could actually hinder users from installing any other applications. The company is now being sued for this mistake by two users – Paul Orshan and Christopher Endara, represented by
the Cuneo Gilbert & Laduca law firm.
The complaint was registered in a California court on Tuesday Dec. 30. William Anderson, the attorney representing the complainants made the following statement:
“We feel that there are a substantial number of Apple consumers that have been shortchanged, and we’ll be pursuing the claims vigorously.”
From the total amount of storage space available on a device, part of it is lost to formatting. This information is usually given out by companies through a disclaimer. The two users consider that Apple “didn’t do enough to make that clear to consumers” using this to later convince people to buy iCloud subscriptions to increase available storage.
The complainants believe this inappropriate business strategy consists of the defendant offering less storage capacity than advertised and then takes advantage of desperate moments such as the user trying to capture images or videos of their loved ones or at important times such as weddings or recitals. In such situations, the customer will surely agree to buy the iCloud subscription in order to obtain more storage space and continue capturing those important moments.
Installing the update on an iPhone 5s can take up to 18 percent of the storage space. If applied to an iPod touch, the software can occupy even 23 percent of the available storage space. The iOS 8 is problematic even if installed on 16 GB iPhones and iPads, making it a challenge for users to install other apps.
However, accusing Apple of trying to convince users into buying iCloud subscriptions in order to improve storage space is an opinion the court might not accept. The program is used to synchronize data between devices with the iCloud Drive providing online storage that is easy to organize. Despite this, neither iCloud nor the iDrive actually adds storage space to iPhones or other Apple devices.
The accusing side will most likely make use of the consumer protection laws in order to win the case and obtain compensation from the company for all those who installed the update or purchased a device with the iOS8 preinstalled.
Apple hasn’t made any statements regarding the recent event.
Image Source: Daily iPhone Blog