A professor at Harvard felt threatens with legal action after being charged $4 dollars more for Chinese food. Starring in this major scandal are the Chinese restaurant Sichuan Garden and Ben Edelman, a Harvard Business School professor.
Mr. Edelman was irritated when he saw that he was charged $57.35 for a meal that was displayed in the online menu of the restaurant for $53.35. That is a four dollars difference. Normally these issues are resolved by the owner, giving back the $4 dollars to the client. But not this time.
The owner of the restaurant then said that the online menu was not updated in a while and the price on display there was older. Ben Edelman did not complain about the food at all, instead he focused his complaints at the overcharged bill.
Ran Duan, the manager, tried to reason with Mr.Edelman and offered to him a updated menu and three dollars as refund. The professor considered this an outrage and asked for a compensation of $12, telling the manager that the law of Massachusetts quotes that it is a serious felony to charge a price and advertise another one.
Even more, said that under another protection status under the consumer statute of Massachusetts, consumers should receive three times damages for intentional violations.
Mr. Duan apologized for the error but Mr. Edelman was not fulfilled. He said in reply, that he was not the first that was charged too much for a meal and said that he would involve the authorities in this matter.
Ben Edelman found that the manager of the restaurant has taken legal advice and he said that he will address only to Mr. Duan’s lawyer. Then demanded a 50 percent discount the next meal, instead of the initial $12.
Four years ago, Mr. Edelman found something wrong with Facebook that led to several user’s complains regarding the privacy policies of the networking social site.
The issue was a leak that could reveal information about users that clicked on ads. Users felt offended that advertisers could see their phone numbers and addresses.
It is said that the findings of Ben Edelman were discovered by Google in their own network and were corrected by engineers. In 2010 he discovered that the toolbar in the browser captured data from computers even if it was shut down by the user.