Often great ideas are conceived but never delivered. Last year Healthcare.gov, federal government’s website set up to take care of consumer’s health insurance needs was plagued with technological bugs which included slow loading to constant display of error messages.
Obamacare site was also not accessible for persons who had applied and qualified for the health insurance coverage. Learning from past experience, officials say that the second innings which kick off on November 15 will be different and will not have any bugs like its previous iteration.
The agency responsible for implementing health care reform, The Centers for Medicare and Medicaid Services has a new contractor, an experience team to lead and a bigger budget this time. Consumers who are going for health insurance for the first time can now compare and choose the best plan which suited for their requirements. Older subscribers could change their plan if they find the services inadequate.
The website performance in 2013 was atrocious and only six consumers were able to enroll on the first day. However, more than 14.6 million visited the site in the first 10 days. The site was beset with bugs and had officials scrambling to correct the anomalies and had to do a lot of explaining to be done to irate consumers. The website left many White House officials red faced and investigation revealed that the site was not properly tested and developers had left out several glaring lacunas.
The site’s error ridden launch saw many heads rolling and prominent was Health and Human Services Secretary Kathleen Sebelius, who resigned after facing heavy criticism. The latest incumbent to the Job, Sylvia Mathews Burwell is treading carefully and has declined to forecast about how many new enrollees would come to the Healthcare.gov.